Frequently Asked Questions
Quick answers to your frequently asked questions regarding our Sash Windows.
What warranties are included in the Sash Windows?
Our products are marked with CE stamp ensuring the highest quality and value. Sliding sash windows are covered by a limited manufacturing warranty.
Will I have UK based support?
Sending an e-mail to firstname.lastname@example.org will connect you to our UK customer support team.
What are the payment methods?
Balance payments may be made by bank transfer: 50% after placing an order and 50% when windows are produced.
What if there is a problem with the products?
In case of any problems, you can send an e-mail to email@example.com and our customer support team will reply promptly.
Do you install sash windows?
We do not install the windows as the Best Price Sash Windows is strictly for supplying products. Installation should be arranged with a recognised company or our mother company DWorks LTD.
Where are the sash windows manufactured?
The sash windows manufactured in our manufacturing plant, in Lithuania, EU.
What types of timber do you offer?
We offer European redwood (pine) with hardwood sills as standard for our Sash Windows. Other types of timber used for manufacturing is Meranti and Sapele.
Is the timber FSC certified?
Yes, our timber comes from sustainable sources and from FSC accredited suppliers.
What building regulations do the windows comply with?
The windows are manufactured and tested to BSEN Standard 14351 (CE marked).
How are the products packaged?
All our products are carefully wrapped, identified and securely positioned in pallets with labelled references on each window.
What if I wish to order a window not available in the system?
If your project requires alternatives that are not available on the system you can send an e-mail to our mother company Dworks LTD for an individual consultation. DWorks LTD provides bespoke solutions, as well as installation services.
I’ve placed the order, when will the windows arrive?
The delivery time is 2-3 weeks from the date of order.
Will I be charged for delivery?
The delivery is free in London and surrounded areas within 40 miles of Mitcham, Surrey.
Will I be charged for customs operations?
How do I contact someone about my order?
You can send an e-mail to firstname.lastname@example.org and our customer support team will reply promptly.
Can I modify/cancel an order?
You can within 5 days of ordering.
How will my order be delivered?
The sash timber windows will be delivered direct to site from our factory in Lithuania, EU. Windows will be delivered to the address entered in the order form.
Can I choose to deliver the order straight to my customer?
Yes, you can. Windows will be delivered to the address entered in the order form.